TAlmontaser. 1. Child safe is not working. 168. It was easy to login into my virgin media account and change the settings. So I requested a password reset. Virgin Fibre Areas only. There’s a network fault in your area. Child safe mode is not turning on in Security matters 2 weeks ago; Child Safe show is off but it's on and can't change it. QuickStart, set up and connections. I click on the run test on my system only to repeatedly receive the message "sorry we cannot test your system right now". Account - Cable. Virgin Media Community. Browse Virgin Media Virgin Media Community. It stops all kind of rubbish from popping up which we’re now stuck with. I have just had VM broadband installed. 220. I advise that. Sorry that your web safe is not working on a particular site. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Virgin Media Staff Options. Try computers with Cisco’s OpenDNS using 208. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Tuning in. 9. I have tried several times over the last month with the same results. Options. Account - Cable. At least 30Mbps download speeds in every room or £100 one-off credit. The Web Safe function was working properly for the full year that I was. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin Media 'Web Safe'. Networking and WiFi. Seems to be OK this morning. r. If the problem persist post back here to have issue flagged to the forum team. refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. Simply return to the browser you sent the message in to check and respond. VPNs we tested to unblock various forbidden resources. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Hey @DavidCalla,. on 23-07-2023 22:16. Problems in the last 24 hours. Networking and WiFi. What is it in the private PMs that is being said and fixing the problem?!! I don’t understand why this happening. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Networking and WiFi. Learn how you can change Web Safe settings to turn Child Safe off. . Tuning in In response to Ashleigh_C. com (blocked by Web Safe), bestvpn. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to your home network to. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. This problem has been running for over 2 months now. Networking and WiFi. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. It is showing as switched on, but nothing is being blocked. Manage Your Account. Regards, Steven_L. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . In order to look into this for you further, we'll send you a private message on here. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Web safe settings not working. Nothing that I can do, unfortunately, as I am not a VM employee. Thank you for the help. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. I’ve seen previous posts suggesting going to the 1. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Virgin Media; My Virgin Media; Shop; Help;. QuickStart, set up and connections. org (returns an SSL error), and ProtonVPN. Stay safe online. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. For customers using VPN or Handset encryption services, the above protections will not work. I just got a URL from the IT team for the VPN. I am trying to turn on the web safe settings but it's not working. That is very good since the country is not a member of any signal intelligence alliances. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. Reply. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. For some customers the Web Safe adjustments are not functioning. Security matters. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. Welcome to the community and thanks for taking the time to post your issue on the forums. 1. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. 1/help for specific device where Web Safe is not working. 1. . Subscribe to this message's RSS feed. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Account - Mobile. Switch on Child Safe. Go to My Apps. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Stay safe online. Networking and WiFi. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. 1 site and checking AS Name value says Virgin Media and it does. Click the big on/off icon to connect. If you’ve got a quick question, you can use our Virtual Assistant service. Web safe provides ultimate protection when using the internet. Manage Your Account. on 30-05-2023 10:07. Make your broadband work for you Find out more. Stay safe online. in Security matters 12-10-2023 No there is not; technically not possible. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Subscribe to this message's RSS feed. If the AS Name does not contain Virgin Media then:. on 03-09-2022 19:15. Installed Web Safe on Mac. For a single one, you may be able to get an exemption. Yes, you are right, technically Virgin Media could apply any "other" traffic management. We would like to show you a description here but the site won’t allow us. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. Options. Thank you for your post. Once logged in you will see 2 filters; Virus Safe and Child Safe. Stay safe online. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Still not working. 0. I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. 1 — the Internet’s. comIf you are new to Virgin Media, the Child Safe content filter is usually enabled and this does block the most VPNs. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Child Safe - Disabled ( if Enabled expect to bloc access to. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. com and we’ll look into them. 123. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. It’s important you choose a passcode that’s different to the one you use to unlock your device. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. 100). Post a question. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. Email address. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. Not able to access websafe_setting page (able to go to update_profile page). Security matters. Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. QuickStart, set up and connections. Once logged in, select ‘My apps’ tab’. Tried every browser, device, incognito mode etc. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. 1 for Families | Cloudflare. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Many thanks. on 03-11-2022 16:13. I got as far as the 'Choose a new password' section, but as I enter a new password (using just numbers and letters, starting with a letter) I get as far as the 7th character. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. on 06-03-2023 16:05. None work. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. SpeedMethod 2: Flush DNS Cache. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. I'm very sorry for the issue you're having with Child Safe. 6. No bank or credit card details are required for the trial. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. I can't do this. Not able to access websafe_setting page (able to go to update_profile page). Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. com, @ntlworld. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. QuickStart, set up and connections. Home Phone. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. . I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon” When will this be fixed? From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F. Please,. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. When I got the Manage Websafe Settings I get the virgin - 5135652 - 21. Regards Paul. if Hub is in modem mode and third party router is used then configure router to use Virgin Media. Do NOT visit the link included in the mails or response Email 1 VIR. Regards, Bashkaaa - 5395816. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. Home Phone. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. Either the customer can't move the sliders or they can but without effect. SpeedSolved: It seems like Web Safe controls are preventing me from using the internet. 1. Reply. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. This has been the case for a few weeks and I have been unable to access websafe settings. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Solved: Hi, I can't seem to turn on Web Safe. 100, but both do not work. Click the big on/off icon to connect. Had a new Hub 5 yesterday to so say solve connection issues. Learn more Have I. Thank you for your post. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Web Safe only works on devices connected to your Virgin Broadband at home. com, @blueyonder. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. Hey @DavidCalla,. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Virgin Mobile. If your site is blocked by a majority of ISPs, it may be that there is a. All its engineers are on our doorstep here in Essex. 8. I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. Setting the computer or mobile to use a public DNS bypasses the Child Safe filter. I don't work for Virgin Media, I'm a VM customer. Log in to My Virgin Media. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. icon on the upper-left edge of your screen. 9. I am sorry to hear you have been unable to make any changes to web safe. timn48. Not good enough. Good luck. We would like to show you a description here but the site won’t allow us. 1. By default Web Safe blocks access to VPN sites. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Account settings. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. This includes restricting children from accessing inappropriate or adult content. --. I used to enable it for many years. Try both Mac and Windows. QuickStart, set up and connections. - 5388473. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 1 for Families | Cloudflare. 1. Then, open your browser in Windows again to see if the connection is fixed. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Account - Cable. Since the weekend I can’t access my sports club website where I coordinate community activity and fundraising. Up to 3 WiFi Pods if needed. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. uk and @virgin. Any ideas? Virgin support is useless! - 5406218. Staying safe online with Virgin Media Web Safe. If it was a scam, they will be able to help and protect you from falling victim to fraud. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoClick the big on/off icon to connect. Child and Web safe - cannot access some sites in Security matters Sunday; Child Safe not working in Security matters a week ago; Child safe not working in Security matters 2 weeks ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago Child Safe not working. Cheers, Reece -. I'm a Very Insightful Person, I'm here to share knowledge. Child Safe not working in Security matters Thursday; Child safe not working in Security matters Thursday; Child Safe Not Working in Security matters a week ago; Web safe not working when enabled in Security matters a week ago; Child Safe show is off but it's on and can't change it. Networking and WiFi. I'm very sorry for the issue you're having with Child Safe. uk, which will give you a rough idea on if it's a single ISP in the UK that's. everything is up to date. - 5375863. Can someone from virgin help please. 168. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. Networking and WiFi. . Look out for the envelope in the top right-hand corner. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. 222 and 208. Chatter and natter. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Phone. After that, it’s just £3 per month (or £30 a year). All the domains I tried work fine on Virgin Media. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. I am not using any VPN in my devices (mobile and laptops). 4. Please help. Experiencing connection issues or faults? Check your Virgin Media service status here. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Child Safe not working in Security matters Wednesday; Installed Web Safe on Mac. Virgin. Here you’ll find all the help you need for Virgin Media related problems and issues. Enter your credentials and press OK to log into the router settings menu. com nslookup protonvpn. Login in the the Virgin Media online account and try the to enable websafe. We hope to fix this by 8 September at 15:00. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. It has previously said that all emails were "safe and secure". Virgin Phone Switchover. Entertain me; Broadband Deals. Stay safe online. It's been on since the start. . 100 nslookup protonvpn. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Check service status. . I added it to the 'allowed websites' list, and it's working fine. Web safe not working when enabled. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Stay safe online. VM web safe not working (unable to configure it or turn it on/off is a regular source of complaint on the forums) and it works via VM DNS. Web safe Child does not work Virgin Router. After that, it’s just £3 per month (or £30 a year). Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly. com -u username:password. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. 220. 4. 8. o. . on 27-07-2022 14:17. 3. Security matters. Go to solution. 0 Kudos Reply. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. 1/help for sp. Please help me resolve this. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Any advice on how to proceed. Tried switching off and on, pin hole reset. Account - Mobile. I have tried incognito, resetting cache, and downloading a vpn - all have failed. Virgin Media customers can get unlimited online protection. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. 4. To confirm the settings update, click “Yes. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. Click Apply. Tried turn off and in again but didn't - 5415999. 50 per month. i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still experiencing this issue. 123 and 194. com 194. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Tuning in. Recently it stopped working (4 weeks ago). One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Navigate to the My Apps tab and select Web Safe from the menu. Please enter your email. . uk and @virgin. Learn more Have I helped? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. See. This means the Hub is in modem mode and won’t be sharing WiFi. So I did. It’s easy to turn on. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Re: Can’t access web safe in Switched On Families Tuesday; VM security called to inform my wifi was being shared without permission in Security matters a week ago; Open DNS Resolver in Security matters 2 weeks ago; Child Safe not working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 22-10-2023They were NOT sent by Virgin Media and should not be responded to. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. SpeedQuickStart, set up and connections. Browse Virgin Media Virgin Media Community. Child safe is on under account settings -> online security. Have turned setting off and. 100. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. 1 Kudo. If the problem persist post back here to have issue flagged to the forum team. SpeedHave just realised that websafe is not working. 9. 168. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. 5. For fraudulent e-mails, forward to phishing@virginmedia. Options. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Introducing 1. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. However, it seems to have stopped since a few. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls.